Last updated: October 22, 2026
Folio Association Management respects your privacy. Information collected through SMS communications is used solely for business purposes related to community association management, customer service, maintenance coordination, scheduling, and operational communications. Mobile opt-in data and consent will not be shared with any third parties or affiliates. Individuals may opt out of SMS communications at any time by replying STOP.
By providing your mobile phone number to Folio Association Management, you consent to receive one-to-one SMS communications from Folio Association Management regarding association management services, maintenance requests, appointments, scheduling, account inquiries, community operations, and customer support. Messages are sent manually by employees through Microsoft Teams and are not used for marketing, bulk messaging, or automated campaigns. Message frequency varies based on your specific requests and service activity, typically no more than 10 messages per month. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or call us at (813) 993-4000. Mobile opt-in data and consent will not be shared with any third parties or affiliates.
The general sharing, disclosure, promotional, targeted-advertising, and sale provisions in this policy do not apply to mobile opt-in data and consent, which are never shared with any third parties or affiliates. SMS communications are not used for marketing, bulk messaging, or automated campaigns.
Home Encounter HECM, LLC dba Folio Association Management (“Company“, “we“, “our“, or “us“) respect your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when you visit our website or services (our “Services”) and describes our practices for using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect:
It does not apply to information collected by:
We may provide additional or different privacy policies that supplement this policy. These include state-specific privacy notices or privacy policies specific to certain features, services, or activities provided by us.
Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information. If you believe we hold any information about a child under the age of 18, please contact us at
“Personal data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, bank account information, or online identifiers such as your IP address.
The types and categories of personal data we collect or process include:
We also collect:
If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.
We collect information about you when you interact with our Services, such as when you contact us, complete a form, create or use an account, make a payment, submit a request, or communicate with our team.
You may provide information to be shared with an association, its board members, vendors, or other parties involved in association business. We cannot guarantee the security of information after it is disclosed to other parties. This does not apply to mobile opt-in data and consent, which are never shared with any third parties or affiliates.
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies, including details about your interactions with our Services, such as traffic data, location data, logs, other communication data, and the resources and Services that you access and use.
We do not use information collected through our website to track your online activities across third party websites for behavioral advertising.
Using automatic collection technologies helps us to improve our Services, store information about your preferences, and deliver a better and more personalized experience.
The technologies we use for this automatic data collection may include:
When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:
We may receive personal data about you from associations, board members, homeowners and residents, vendors, payment and portal providers, and service providers that support our Services and combine it with information we collect directly from you.
We use information that we collect about you or that you provide to us, including any personal data, to:
SMS exception: Mobile phone numbers, mobile opt-in data, and SMS consent are excluded from all disclosures described in this section. Mobile opt-in data and consent will not be shared with any third parties or affiliates.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may also disclose personal data that we collect or you provide as described in this privacy policy:
We may also disclose your personal data:
This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.
Advertising, marketing, cookies, and other tracking technologies choices:
Depending on your state of residency and the applicability of relevant U.S. State privacy laws to the Company, you may have certain rights related to your personal data, including:
Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request. In addition, we may not be required to fulfill your request if we are not subject to the applicable state law under which these rights are granted.
To exercise any of these rights, please send us an email at info@folioam.com.
If you are a Nevada resident and to the extent that we are subject to privacy laws applicable in the State of Nevada and engage in the “sale” of your personal data as defined under such law, you have a limited right to opt out of certain personal data sales. Residents who wish to exercise their sale opt-out rights may submit a request to this designated address: info@folioam.com.
We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.
The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential.
We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.
We may update this policy from time to time. When we make material changes to this policy, we will provide you with a notice of any such changes through our Services, such as posting a notice on the website’s homepage. The date the privacy policy was last updated is identified at the top of the page. We advise to check our Services periodically to see the current policy and any changes we have made to it.
To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, contact us at:
Home Encounter HECM, LLC dba Folio Association Management
12906 Tampa Oaks Blvd, Ste 100
Temple Terrace, FL 33637
info@folioam.com
To register a complaint or concern, please email info@folioam.com
